When you shop with ACE TARPAULIN, it’s our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns & exchanges are also safe, easy, and transparent.
1. Returns are acknowledged in the following two scenarios:
1.1 A product is damaged, possibly in transit.
1.2. Mismatched product delivered, in terms of style, color, and size.
If returns of the product are due to any other reason apart from the above-mentioned ones, please get in touch with our Customer Service within 24 hours from the receipt of delivery. You can either call our Customer Service a +91-9826526526 (Mon-Fri, 10 am to 5 pm). (IST), or email us at Info@acetarpaulin.com
2. ACE TARPAULIN does not offer replacements for discounted or season-end sale products.
3. Returns of the product are acceptable within 3 days of delivery.
4. Shipping in India – Our logistic partners are FedEx, Delhivery, and DTDC. Standard shipping takes from 5-10 working days.
5. For returns, the shipping inwards depends on the availability of our associated courier services in your area and the size/weight of the product. If the service is not available in your area, please arrange for a return via a trusted courier service of your choice.
6. The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentation, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
7. The product you’re returning must be unused, unwashed, and in its original condition. If it is used, damaged, soiled, or altered, the return won’t be processed and the items will be sent back to you.
8. Please do not accept the package in a damaged or soiled condition.
9. Products in sets cannot be returned individually.
10. If we are unable to send you a replacement for the item that you have returned, we will offer you a credit note for the same. (Validity for the ACE TARPAULIN credit is Two months from the date of issue). ACE TARPAULIN credit given to the customer is not transferable to other users.
11. For Cancellation, the ACE TARPAULIN website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service a +919753549000 or email us at Info@acetarpaulin.com at the earliest with your Order number. We can cancel the order before dispatch or within 24 hours of placing the order whichever is earlier. We will also refund the amount immediately. Refunds generally take 15 days to reflect in your bank